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Fast Food Justice in a Full Service World

Posted by FoundObject Posted on: 03/21/07

Fast Food Justice in a Full Service World



Yesterday I went to In-N-Out Burger for breakfast, (not typical, I know). The San Francisco air was damp and cold and rain had begun to fall. I wanted a burger... but not just any burger... I wanted what amounts to a holdable salad. If you frequent In-N-Out, you might be familiar with their "Protein" style burger, a burger wrapped in lettuce instead of bread. This is a great burger, however, yesterday I wanted a meat-free, Protein style burger... and this, I felt was too complicated to order in the drive-through.

Venturing the cold, I went inside and ordered. When I returned to the car, minutes later, with the burger, I felt satisfied. However, I was no more than a block away when I realized there were no onions. I had specifically asked for grilled and raw onions, and my holdable salad had none. At first, I thought about keeping the less than perfect burger... but then I realized the cheese would not melt and the next person to order from this franchise may suffer the same fate as I. In fact, there may already be some out there, who have experienced a similar situation.

Like many Americans, I have summers of retail experience in my past. Food service, flower shop tending, etc... but I took pride in my work. I wanted the customer to be happy, and yesterday, I was not happy with my holdable salad.

I eventually returned to In-N-Out, where one of their employees heard my story and made me a new meatless wonder. She seemed genuinely concerned that my burger was not as I had ordered. My new burger was made quickly, and within minutes, I was on the road, enjoying the strange breakfast.

I write this, not as a complaint, but as an encouragement, that you will get what you want in life. You don't have to be one of those "angry customers" but you can try to make your next experience and the experiences of others after you, a better one. At some point, we are all the customer and we are all the server. We are all humans, existing together, and hopefully we can enjoy a little breakfast now and again.

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  • Good for you... I don't know why it's so very hard for me to point out when something is not as I've ordered. Whether it happens at a Dunkin' Donuts drive thru or a swanky restaurant, if I get something that I didn't quite ask for, I just say, "oh well"... I have this embarrassment factor that kicks in whenever I feel like I should speak up. Anyway, one of these days, maybe I'll stand up for myself.
    By Virginia on April 10, 2007 12:31

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